The alliance is said to have resulted in enhanced communications infrastructure at Palfinger and improved operation.
 
Decision-makers at Palfinger identified the need for an e-mail solution that would enable quick, effective back-up, and enable staff to share calendars and receive mail via the Internet as well as on mobile devices.
 
Up until very recently the company utilised a POP mail solution. However this was limited in meeting key operational requirements. Additionally Palfinger required a new stable file server that would accommodate its growth.
 
Integr8 IT project managers decided upon the integration of Microsoft solution incorporating Microsoft Exchange and ISA Firewall.
 
"Over and above these critical technical and infrastructure requirements, the client sought to partner with a service provider that had proven experience within the provision of essential IT services, back up and support. A partnership had to incorporate direct access to a help desk and call centre for quick and effective assistance with any technical issue that could arise. Integr8 IT was able to meet the criteria, and its service proposition was accepted based on its resources, ability, service level, technical competence and product knowledge," says Robert Sussman, joint MD at Integr8 IT.
 
"There is also the added advantage of having a dedicated customer relations manager on hand. This person is there to deal with any issues that may crop up or any unresolved issues that requires urgent attention. This always helps because it means that one does not always have to rely on the call centre," adds Kgabo Mashiane, financial manager, Palfinger Southern Africa.