Nandos has 230 restaurants nationwide, and each restaurant is required to forward detailed information from its Point of Sale (PoS) system directly to head office on a daily basis.

The data is important in assisting the company in its day-to-day operations, helping to identify trends, engage with the market and ensure sufficient quantities of stock.
 
Each restaurant is equipped with a PoS system and back office computer. The back office computer communicates with the PoS, and then communicates all data back to head office.
 
The solution was not providing head office with accurate and reliable communications on a regular basis. This would often result in staff having to manually retrieve the missing information from each restaurant. Synaq was contacted and requested to conduct a full inspection and evaluation of the communications infrastructure, with the objective of redesigning the infrastructure set-up and network, explains Yossi Hasson, sales and marketing director at Synaq.
 
We then set up a completely new server and initiated a three-to-four week re-design, development and testing process, he continues.
 
This culminated in the integration of a solution which has already resulted in 100% communication from all Nandos restaurants.
 
In addition we provided Nandos with a graphical reporting interface that allows the company to view the percentage of stores that were successful, which failed and other background information adds Hasson.
 
Antonio Silva, spokesperson for Nandos, said the solution more than met expectations and has been proved to work in the given timeframe and within budget.