DigiCall is a leader in the glass claims market, thanks to our integrated technologies for back office processing and the depth of our industry knowledge, says DigiCall MD, Willem de Clercq. We are not just an administrator or a call centre, we have innovative back office solutions that offer real value to the insurance industry and its clients. When it came to making an acquisition we deliberately sought out a company that has the same ethos and similar industry-specific technical skills.

Fogi Online Geyser Installation handles homeowner insurance claims for SAs biggest home insurer, as well as property managers and brokerages. It has very sophisticated automated processing systems integrated with a web interface and SMS communications, as well as a comprehensive database that is very valuable to insurers from an underwriting point of view, says De Clercq.

It also has excellent performance monitoring functions, with checks and balances to give peace of mind to both the insurer and the insured. For example, it is able to monitor geyser replacement rates per contractor, and immediately identify contractors who are doing unnecessary work.

De Clerq says Fogis innovative systems, combined with its industry background and understanding of the supply chain, made it an attractive proposition. The acquisition paves the way for us to expand both operations and develop other products for the homeowners insurance market.

Giovanni Acquisto, Fogis founder, says the company was very pleased to find a partner that shared its vision. We both use deep industry knowledge and the most up-to-date technology to deliver efficiency, service and cost savings, says Acquisto. It makes perfect sense for us to get together to create an administration service provider that will benefit the insurance industry.