Until recently, visitors making telephone queries had a frustrating experience because each business had its own telecommunications infrastructure, making it impossible to transfer calls within the centre.

Now, according to Steve Briggs, BizCall MD, after the installation of a PABX solution from BizCall, every business in the centre is connected while remaining contractually independent. Tourists can now book a range of services in one call, with no additional cost to themselves or to the tourism operators. The Bizcall solution has made it much easier for businesses in the centre to provide an excellent one-stop service for tourists, says the centre manager.

BizCalls PABX and call centre solution is based on open source architecture, aiming to free customers from lengthy maintenance contracts and high licence fees. Briggs adds: Because of this, BizCall can offer functionality that is usually not affordable for most SMEs, and which saves them up to two thirds of their average VoIP phone system spend.

He says that additional services to operators in the centre include voice recording, which is becoming indispensable for any business that transacts over the phone, and VoIP. VoIP allows companies to monitor and answer calls from anywhere, provided that they have a reliable Internet connection. Voicemail is recorded when they are not available.

Operators also enjoy an uncapped Internet service, support for both landline and cellular-based credit card processing facilities, web design and hosting services, Briggs adds. This end-to-end telecommunications solution, catering for both telephony and data needs, is enabled by a bundled offering from the following companies within the DataPro Group: BizCall VoxTelecom and Datapro, he concludes.