Business partners rely on the provision of services as a revenue stream, but they face a major stumbling block in that they do not have the luxury of sending consultants on regular training in order to provide these special services. We believe that vendors can make a difference and assist business partners to implement and understand new technologies, says Ashley Ellington, MD, Softline Enterprise.
 
Ellington says Softline Enterprise has created a special services department that will provide trained consultants to work hand in hand with business partners and their customers. These services are often related to new technologies. We offer internationally trained consultants as a value-add to our business partners. These people will manage aspects of an implementation, ensuring the solution is correctly installed, whilst also training the business partners on site, he adds.
 
He says this is particularly relevant at the launch of products or tools such as Sage Business Intelligence, part of Softline Enterprises extended ERP product suite. Our consultants can now ensure that the business partner implementation is a success, and that the on-site team is trained, first hand, on the BI tool. This automatically provides the business partner with a new revenue stream as it masters the tool, and is able to manage the next implementation on its own, he states.