Computer Point has branch offices in Kenya, Uganda, Ethiopia and Rwanda, and is now empowered to offer Spescoms full range of contact centre products and services.
 
Paul Fick, MD Spescom DataFusion, says the Kenya partnership is a particularly good fit for Spescom, due to Computer Point's high level of skills and technical expertise.
 
Since many of Spescoms corporate customers are moving into the rest of Africa this is an exciting move for us. We have been a major player in the call centre industry in SA for many years with an established reputation for quality service delivery, certification and all around excellence. We are now extending this high-level profile into the East African region but in a manner that ensures we have a foot on the ground, local support and above all, local knowledge and sales capability .
 
Installation and support will be carried out by the highly qualified local partner. Spescom has augmented the existing capabilities by implementing extensive ongoing training programmes aimed at constantly upgrading in-region expertise, says Fick.
 
He adds that, where necessary, Spescom engineers will be on-site to assist with particularly complex installations, while at the same time performing additional knowledge transfer and on-the-job instruction.
 
According to Computer Point MD/Gestalt Gild vice-chairman, Anil Kuruvilla, the East African market has exciting growth potential for contact centre /business process outsourcing (BPO) and VoIP lines of business, especially in Kenya and Uganda. 
 
"Both of these countries have implemented government initiatives aimed at ICT growth and have expressed great interest in the call centre business model. The current estimate of the worth of the total market in the area is approximately $7m, says Kuruvilla. 
 
He adds that Rwanda has made known its aspirations of becoming the call centre hub of East and Central Africa.