Woolworths Financial Services is the financial services division of Woolworths. It provides credit through its flagship private label Woolworths card, which allows consumers to purchase Woolworths goods and services on credit.

The Triad adaptive control system, supplied by Fair Isaac, is used by more than 280 portfolios worldwide to make more than 44bn account and customer decisions annually. The Triad system is designed to combine predictive analytics, decision-making software and expert strategy consulting, to automate and improve credit and customer management decisions for lenders.

Sam Ngumeni, head of Woolworths Financial Services, comments: Over the last ten years, Triad has ensured growth and improvements in our credit environment. Strategic consultants from Fair Isaac and PIC Solutions have worked closely with our team to ensure that we experienced the full benefits of the Triad system.