AST will build solutions based on Witness Systems eQuality and ContactStore Express performance optimisation solutions.
 
AST says that it works with its clients to help them to realise the maximum value from their ICT investment, and adds that its solutions approach precisely matches Witness Systems requirement for partners who clearly demonstrate support for performance optimisation in the contact centre, and who adopt a consultative and solutions-oriented sales approach.
 
Witness Systems is known for its call recording and quality monitoring capability, and, when we investigated, we were pleased to learn that its eQuality and ContactStore Express solutions offered much more effectively providing organisations with an integrated, closed-loop performance optimisation solution, comments Keith Bothma, sales manager for AST Networks, a business unit of the AST Group. This means that we can offer a far more in-depth solution to our target markets.
 
We are delighted to add AST Networks to our network of partners, and look forward to working with the company, as it develops its specialist performance optimisation practice, adds Steve Allen of Witness Systems. AST has already dedicated resource to working with Witness, and we will be backing the company with a full range of support services including marketing and technical support, sales development and education to ensure that they can add real value to our ContactStore Express and eQuality solutions.
 
AST and Witness Systems have been successful in the local market, and have a number of successfully implemented reference sites.

AST and Witness aim to add value to clients by implementing solutions that are tailored for their specific requirements. These clients are in the mining, financial, public sector and telecommunications industries.